Privacy Policy

Contact details 

Name: Lucy Brook 

Address: 10 Gloucester Street, Cirencester, Gloucester GL7 2DG

Phone Number: 07901 521410

E-mail: lucy@mktlab.co.uk

Type of personal information we collect 

We currently collect and process the following information:

• If you complete our online form, we will collect your email address
• This will be used to contact you about your requirements.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To ask about our marketing services and how we can help you
• We use the information that you have given us in order to contact you and find out how we can assist you with your marketing and business requirements. 
• We may share this information with our team of virtual graphic designers, writers and marketers if required to complete the work. 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You can remove consent at any time by emailing lucy@mktlab.co.uk 

(b) We have a contractual obligation

(c) We need it to perform a task

(d) We have a legitimate interest

How we store your personal information 

• Your information is securely stored. 
• We keep emails and personal information you provide to us for a period of 5-years. 
• We will then remove the data from our email provider and technology systems we use. 

Technology systems we currently use

• Microsoft Teams including Outlook for email.
• Google Drive including G Mail for email.
• Go Daddy for website hosting and website forms provider.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information. 
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
• Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at lucy@mktlab.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at lucy@mktlab.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk